Privacy Policy
This policy explains what Nakal Marketing LLC, trading as Reward Agency ("we"), does with the personal data of people who visit reward-agency.com, contact us on WhatsApp, email or a call booking page, or become clients.
What we collect
When you contact us, we receive what you send us and the identifiers of the channel you use: your WhatsApp phone number and profile name, your email address, your name, and the content of the conversation. If you reach us from an advertisement, we also receive a reference identifying which advertisement you came from. When you become a client, we collect the information needed to open and fund advertising accounts and to invoice you: business name, address, contact details, payment references and the history of top-ups, spend and balances on your accounts.
Why we use it
We use this data to answer your request, assess whether we can work together, provide and support the services you buy, issue invoices, keep the accounting records the law requires, and improve how we respond to enquiries. We do not sell personal data and we do not use it for advertising to you outside the conversation you started.
Automated assistance
Replies on our WhatsApp number may be prepared with the help of automated software, supervised by our team. You can ask to speak to a person at any time and we will hand the conversation over.
Who we share it with
We rely on service providers to operate: a WhatsApp Business API provider, a hosting provider in the European Union, an email provider, an AI model provider that processes conversation text to draft replies, payment and banking providers, and the advertising platforms and partner agencies through which advertising accounts are issued. Each processes data only to perform its service for us. We share data with authorities when the law requires it.
How long we keep it
Enquiries that do not lead to a contract are deleted within twelve months of the last exchange. Client records are kept for the duration of the relationship and then for the period required by tax and accounting rules, generally seven years.
Your rights
You can ask us what data we hold about you, ask us to correct or delete it, or object to how we use it, by writing to open-account@reward-agency.com. Depending on where you live, data protection law may give you further rights, including the right to complain to a supervisory authority.
Cookies
This site uses the Meta Pixel, a measurement tool provided by Meta Platforms, Inc., to understand which of our advertisements lead to visits and conversations and to measure their performance. It may set cookies and transmit to Meta your IP address, browser information, the pages you view and the buttons you click, which Meta processes according to its own privacy policy. You can limit this through your browser settings, through Meta's ad preferences, or with a tracking blocker. We use no other analytics or advertising cookies.